Just been reading the latest proposals for ticketing
to come out of City’s appalling commercial department.
Concessions are good. But the aggressive stuff about checking membership cards is so over the top. Paragraph after paragraph going on in great detail about how:
“We will be empowering stewards to do regular on the spot checks on the stadium grounds including: before entry, at the gates, in the stadium, whilst you are seated, and as you are leaving- in short, anywhere at any time in the stadium.”
And then lots more stuff detailing step by step the punishments to be meted out to anyone contravening the regulations.
Do they have any sense of how that sounds to their ‘customers’? The whole proposal on the club website is an aggressive rant about ticket fraud. This is how they engage with their customers. Unbelievable. City really do employ people who have no idea about how to run a business. Perhap because the club is owned by someone who has no idea how to run a business.
I can understand checking tickets/cards on the way in, but I would object strongly to stewards operating random checks at anytime anywhere in the stadium.
And no, this is not because I engage in 'ticket fraud'. I don't. I pay my money and I just want to watch football without being subject to random card checks anytime anywhere.